🔁 Returns & Refunds Policy

Last updated: [24.06.2025]

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At TismZ, all products are custom printed on demand through Printify. This means each item is made especially for you once your order is placed. Because of this, we do not accept returns or exchanges unless there is a defect or issue with your order.

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✅ We Will Replace or Refund If:

• The product arrives damaged, misprinted, or with a manufacturing defect

• The wrong item or wrong size is delivered

• The order is lost in transit or never arrives

• You must contact us within 7 days of delivery with:

  • A clear photo of the issue

  • Your order number

  • A brief description of the problem

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❌ We Cannot Offer Refunds or Replacements For:

• Ordering the wrong size (please check size charts carefully)

• Change of mind after purchase

• Delays caused by shipping carriers or customs

• Minor colour variations due to monitor settings or print processes

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⏱ How to Request Help:

1. Email us at [teamtismz@gmail.com]

2. Include your order number, photo evidence, and a brief description

3. We’ll reply within 2–3 business days

If eligible, we’ll offer a free replacement or issue a refund to your original payment method.

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📦 No Physical Returns

Because our products are made to order, we do not accept returned merchandise. Please do not mail any items back unless specifically instructed.